Terms

These terms apply when you use our website or book therapy with us. Please read them alongside our Payments, Cancellation and Refunds policy and our Privacy Policy, which form part of them.

WHO WE ARE

• Shridhar LifeSchool
• Near Punjab National Bank, Hanumangarh, Rajasthan, 335512
• contact@shridharlifeschool.com

WHAT THERAPY HERE INVOLVES

Therapy is a space to talk through what is troubling you, with someone trained to help you make sense of it. Your therapist uses evidence-based approaches such as CBT, the Gottman Method and EFT, chosen to suit what you are working on. Sessions are delivered online by therapists we employ.

You must be 18 or over to book with us. A young person aged 11 to 17 can be seen only in child, parenting or family therapy, where we offer it, and only their parent or legal guardian can book it for them.

Therapy asks something of you. Some sessions will feel difficult, and progress is rarely a straight line. Your therapist will be honest with you if they think a different kind of support would help you more.

WHEN A YOUNG PERSON IS IN THERAPY

This applies to child, parenting and family therapy, when a young person aged 11 to 17 is in therapy with us.

You agree to therapy for them. By agreeing, you confirm that you are their parent or legal guardian and that you have the right to make this decision for them.

They have a say too. Their therapist will explain what therapy involves in words they understand and ask whether they are willing to take part. Therapy works best when a young person chooses it, so if they do not want to carry on, we will talk it through with you and with them.

They do not have an account. Bookings, payments and messages go to you. We never contact them directly.

IF YOU ARE GOING THROUGH A CRISIS

Therapy with us is planned, session-based work, so we are not able to help in an emergency — your therapist will not be available between sessions.

If you are in immediate danger, or having thoughts of harming yourself, please reach out to one of these straight away:

• 112 — national emergency number (India)
• AASRA — 91-9820466726
• Suicide Prevention Helpline Directory (India)

If you are outside India, please use your local emergency number.

And do bring these thoughts to your therapist. They will take them seriously, and if they are worried about your safety they may suggest extra support, or involve emergency services.

YOUR SESSIONS

Each session lasts 50 minutes and takes place online, over video.

Please join from a private space where you will not be overheard or interrupted.

YOUR ACCOUNT

You will have an account in our client portal to see your sessions, balance and records. Please keep your sign-in details to yourself, and tell us if you think someone else has access to your account.

CHANGE OF THERAPIST

You will normally work with the same therapist throughout. Occasionally that needs to change — you might ask for it, or your therapist may become unavailable.

If it happens, any sessions you have paid for and not used move across with you. You do not lose them, and you do not pay again.

If you would like to change therapist, just ask — we will talk it through with you.

ENDING THERAPY

You can stop therapy at any time. You do not need to give a reason.

Your therapist may also suggest ending therapy if they believe it is no longer helping you, or if continuing would not be appropriate. If that happens they will discuss it with you and, where they can, suggest other options.

TURNING 18 IN CHILD THERAPY

We will tell you, and their therapist, about a month before your child turns 18, and again on the day.

From their 18th birthday they are an adult, and they cannot attend another session until they agree to therapy themselves. You can move their therapy to individual therapy with the same therapist, on an account of their own. They set it up and agree to it themselves, and the sessions left in your package move to them.

TURNING 18 IN PARENTING THERAPY

We will tell you, and your therapist, about a month before your child turns 18, and again on the day. From their 18th birthday they no longer join your sessions, and your therapy carries on as before.

TURNING 18 IN FAMILY THERAPY

We will tell you, and your therapist, about a month before a young person in your family's therapy turns 18, and again on the day.

From their 18th birthday they are an adult, and they cannot attend another session until they agree to therapy themselves. You or your therapist can invite them to join as an adult, with an account of their own. They agree to therapy when they join.

PAYMENTS AND REFUNDS

Prices, session validity, cancellation and refunds are set out in our Payments, Cancellation and Refunds policy, which forms part of these terms.

YOUR PRIVACY

How we collect, use, share and protect your information is set out in our Privacy Policy. It also covers confidentiality in therapy and its limits, session recordings, and how long we keep your records.

ABOUT THE CONSENT FOR THERAPY

The Consent for Therapy explains how therapy works here — what to expect, what it costs, and how we look after what you share with us. It brings together the parts of our Terms, our Payments, Cancellation and Refunds policy and our Privacy Policy that matter most to you as a client; all three are on our website in full.

If anything is unclear, ask us or your therapist.

AGREEING TO THE CONSENT FOR THERAPY

You will be asked to read and agree to the Consent for Therapy during payment checkout — or, if you are the second partner in couple therapy, when you register.

If anything in these terms conflicts with the Consent for Therapy, the Consent for Therapy applies to your therapy.

USING OUR WEBSITE

Please use our website and portal only for their intended purpose. Do not attempt to gain access to accounts or data that are not yours, disrupt the service, or copy our content for commercial use.

OUR CONTENT

The text, images, exercises and other material on our website and in our portal belong to us or to our licensors. You are welcome to read and use them for your own therapy. Please do not republish or sell them.

LIMITS OF OUR RESPONSIBILITY

We take real care over our service, but we cannot promise that our website or portal will always be available or free of errors.

Nothing in these terms limits our responsibility for anything that cannot lawfully be limited. Otherwise, our responsibility to you is limited to the amount you have paid us.

IF THESE TERMS CHANGE

We may update our Terms, our Payments, Cancellation and Refunds policy and our Privacy Policy from time to time. The current versions are always on our website.

GOVERNING LAW

These terms are governed by the laws of India, and the courts of India have exclusive jurisdiction.

CONTACT US

If you have a question about these terms, email us at contact@shridharlifeschool.com.